FAQ

 CONTACT US

Email:  arabellacrystalshop@gmail.com

Instagram DM: instagram.com/arabellacrystals

Shipping Info.

Once your order is placed, I will ship within 5-7 business days.  This does not include weekends.

Shipping time will depend on the option chosen

First Class Package: 3-5 business days within the US

Priority Mail: 1-3 business days within the US

UPS GROUND: 5-7 business days


****RUSH ORDERS- I will rush orders upon request. A rush fee may apply. Please select PRIORITY MAIL shipping (1-3 days in the US) at checkout.

• Any crystals or packages over 1 pound can not be shipped first class so they will be shipped USPS priority which is usually 1-3 days in the US.
***ALL packages are sent with tracking

Please note: I ship to the address provided with your order.  If you need to change the shipping address after an order has been placed, please let me know right away!

If your package has been sent out before letting me know a change of address needs to be made, you will be responsible for shipping charges to send it to the correct address.

Please note that sometimes it may take weeks for USPS to return the item back to me.

 

Returns and Exchanges.
I do not accept returns or exchanges. If an item is returned to my address without contacting me first, you will be responsible for shipping costs for the item to be returned back.

If your order arrives broken, please contact me within 3 working days of receiving your package. Picture proof will be needed to issue a return and the item must be mailed to me within 7 business days. I will issue you with a new shipping label.
Note: If picture proof is not given, or item is not returned within the 7 day time frame, I will be unable to refund.

I bubble wrap all of my pieces really well, so this should not be an issue.

If you received the wrong order, please contact me and we will get the items to their rightful owner.

Gift Wrapping and Packaging

All items are wrapped Carefully with lots of bubble wrap.

If this is a gift, you can request in notes to seller that I leave the receipt out of your package.

 

Wholesale Availability
I do offer wholesale prices on candles. Contact us for more information.

 

Is it necessary to cleanse my crystals? If so, how does that work?
I do recommend that you cleanse any and every crystal bought from ANY shop. Cleansing, or clearing, a stone can be done many different ways.
1.Smudging - This is when you use dry herbs to cleanse your stone.
2.Moonlight - Setting your stones under a full moons light will not only suck out all of those bad, unwanted energies, but it will charge it/them with good energies.
4.Water - No, not tap water, but if you have a pond, river, or a lake near by, water is a great way to cleanse. Do be careful as to which stones you are cleansing with water. Some may fall apart!
5.Burying your stones underground.
6. Charging Plates!

Check out our Crystal Cleansing 101 Blog Post!

Natural Crystals
Some crystals and gemstones I sell are natural stones which means they have not been polished and can have scratches, chips or inclusions in the stones. I try to show these in the photos but feel free to ask if you would like any additional photos

• Please remember that the crystals are tiny pieces of the earth and should be handled with care . They can break if dropped or hit. Please be careful when handling as I can not repair crystals or refund if they are broken after handling.
Thanks for understanding.